Our Focuses｜Green Product｜Product and Service Quality Management

Quality Management for Products and Services

Winbond has formulated a quality policy that aims to establish a comprehensive quality management, zero-defect,and quality-first corporate culture through continuous improvement processes. The goal is to provide customersatisfying products and services and become a world-class company. In accordance with this policy, Winbond has established various regulations and guidelines. In addition to ensuring that product quality and labeling comply with national and regional regulatory requirements, Winbond also manages quality through internationally recognized quality management systems verified by third-party inspection organizations, including ISO 9001, IATF 16949, and ISO 26262. Emphasis is placed on setting and tracking quality performance indicators and implementing continuous improvement measures. Various control processes, such as FMEA, SPC, and MSA, are employed to comprehensively inspect, assess, and improve product quality to meet customer needs and expectations.

Quality Management Systems and Processes

International Standards and Certifications

Winbond Electronics continuously establishes and strengthens rigorous production process controls and quality management systems. Since the commencement of production at the Kaohsiung facility in 2022, the company has successfully obtained multiple international certifications, including IATF 16949, ISO 9001, and QC 080000. In accordance with the requirements of the IATF 16949 standard, Winbond develops and implements an annual internal audit plan to comprehensively review and assess the effectiveness of the quality management system. This ensures that all processes comply with relevant regulations and standards, facilitates the timely identification of potential risks, and drives ongoing improvement. Continuous monitoring and follow-up of corrective actions are conducted to ensure the sustained effectiveness of the quality management system.
In addition to internal audits, Winbond actively enhances yield analysis, supply chain management, and in-depth understanding of customer needs to continuously improve product quality. The company also undergoes various international standard verifications to ensure compliance with RBA, ESG, and other sustainability requirements, adheres to customers’ stringent standards, implements hazardous substance management and production environment management, and is committed to fulfilling corporate social responsibility.

Nuvoton established and implemented effective management systems based on various international standards such as ISO 9001, IATF 16949, IECQ QC080000, ISO 14001, and ISO 45001, covering aspects like product quality, green products, environmental protection, and occupational health and safety. These systems improved operational efficiency and effectiveness, enhanced product and service quality, and ensured the maintenance of sustainable responsibility.

Nuvoton(Japan) established the ISO 9001 Quality Management System and obtained the ISO 9001:2015 certification.Additionally, it obtained certifications for ISO 9001, ISO 14001, ISO 45001, ISO 27001, and ISO 21434 international standards.

Fostering a Culture of Excellence in QE 2.0

Since 2013, Winbond has entered the automotive electronics market, initiating a quality culture centered on "Zero Defects" and "Quality First," known as Excellence Quality QE 1.0. Over time, significant changes in internal and external environments have made merely meeting customer quality requirements insufficient to address current challenges.To achieve higher quality standards, the company introduced Excellence Quality QE 2.0, focusing on "Precision Description" and "Doing Things Right the First Time."

The company held various activities to promote quality culture:

• Excellence Quality Forum: Successfully held in 2024, attracting 555 participants and recorded as an e-learning course, becoming a mandatory course for company colleagues.

  

• FMEA Excellent Case Sharing Meeting: Held quarterly in 2024, with 1329 supervisors participating, strengthening the ability to analyze potential risks and solve systemic problems.

• Quality Month Activities: The 2024 Quality Month focused on "QE2.0," attracting 3032 participants.

  

• Senior Executive Quality Workshop: Held at the beginning of 2024, discussing how to enhance quality culture and improve quality, producing six improvement directions and implementation details.

Winbond arranges annual training programs to enhance employees’ quality awareness and practical skills, ensuring that all operations meet standard requirements. Through continuous training, employees are able to develop correct quality concepts, stay updated with the latest knowledge and skills in quality management, reduce errors and omissions, promote continuous quality improvement, and ensure the effective operation of the quality system. The quality education training courses and number of participants for 2024 are shown in the table below.

Winbond encouraged employees to implement the company's business philosophy and values in daily management activities and promoted them throughout the supply chain through various opportunities to interact with suppliers and customers, pursuing excellence in operations and continuous improvement, forming a comprehensive corporate quality culture.